Submit a request
We’re so sorry to hear that your holiday didn’t go as planned. We know how frustrating and upsetting this can be and want to make this right. Please take a minute to fill out the form below and share as much info as possible, so we can understand the problem. You’ll need to attach any relevant photos or receipts with this form, as we can’t accept these later in the process.
A member of the team will pick up your feedback and we will look to resolve the issue in 28 days. The team will need to follow up with you, so please make sure contact details are accurate and use the email address that was used to make the booking. Please note, we can only deal with your complaint if you’re the lead passenger.
All new tickets are added to a queue, so if you’re waiting for a reply please do not submit another ticket, otherwise our system will bump you to the back of the queue and it might take us longer to get back to you. If you need to give us any further information in relation to your existing complaint, please reply to the acknowledgment email that you received when submitting the original ticket.
Got another query?
A member of the team will pick up your feedback and we will look to resolve the issue in 28 days. The team will need to follow up with you, so please make sure contact details are accurate and use the email address that was used to make the booking. Please note, we can only deal with your complaint if you’re the lead passenger.
All new tickets are added to a queue, so if you’re waiting for a reply please do not submit another ticket, otherwise our system will bump you to the back of the queue and it might take us longer to get back to you. If you need to give us any further information in relation to your existing complaint, please reply to the acknowledgment email that you received when submitting the original ticket.
Got another query?
- Pre-travel. If you have a pre-travel query, you will need to speak to our customer service team who can address any problems before you depart. Visit our contact us page for the best way to get in touch.
- Flight delay. If you had a flight delay, change or cancellation and are looking to claim compensation, you will need to contact the airline directly under regulation EU 261. Unfortunately, we can’t do anything from our side in this situation.