If your transfer hasn't shown up, don't panic. Your best bet is to contact the transfer company directly using the emergency number which you'll find on your Transfer Voucher in My Bookings. This line will be open 24/7.
If you're returning home to the UK, we recommend double-checking the pick-up time at hotel reception before calling the emergency number.
Already returned?
If you have already returned please use the following link to raise this with our complaints team and we will be back in touch: Sunshine - Raise a complaint
Please be aware the team will require as much evidence as possible to help you with your complaint.