On the very odd occasion, there could be roadworks or traffic delays. This is out of everyone's control, but there is plenty of help - just in case.
đ If Your Transfer Hasnât Arrived Donât worry, hereâs what to do next:
đ Step 1: Contact Your Transfer Provider
Use the emergency contact number on your transfer voucher or in My Sunshine. Theyâre the fastest people to update you or send a replacement vehicle.
đ¨ Step 2: Check With Hotel Reception
Reception can sometimes confirm pick-up changes passed directly to them by local providers.
đŹ If Your Transfer Is a No-Show
If your transfer doesnât turn up, please tell us via WhatsApp via your My Sunshine account.
A member of our team will step in, guide you on what to do next, and if needed, help reimburse any additional costs you had to pay to get to the airport.
(Keep receipts or evidence of what you paid.)
đ Already Returned Home?
If youâre back home and your transfer didnât show:
Contact us through our post-travel support chat and include any evidence (photos, receipts, screenshots, names of people you spoke to).
Weâll review your claim with the transfer provider.
Find out how to contact our post travel support team here.
đŹ What Can Sunny Bot Help With?
Our WhatsApp Sunny Bot canât check or share your exact pick-up time, but it can guide you on where to find it inside My Sunshine and your paperwork.
For a no-show, just follow the prompts and youâll be connected to a team member who can help.