I have made a complaint and am waiting for a response
Thank you for being patient with us. Due to the high volumes of emails we're receiving at the moment, please allow up to 56 days for our Customer Care team to get back to you.
When will I receive my compensation?
If we have already responded to your complaint and confirmed that you're eligible for compensation, the timeframe for receiving this should be provided on the initial confirmation email sent from our Customer Care team.
Refunds generally take 5-7 working days to be confirmed. Don't worry, we'll pop you an email as soon as your refund is ready to collect.