If your room isn't quite what you expected, we're sorry to hear that!
To request a room change, please speak directly with the hotel front desk/reception—they may be able to assist you, depending on availability.
If you are still on holiday and having trouble resolving this with the hotel please contact us as our in-resort team are here to help.
Are you already home and looking to log a complaint due to your room/hotel? Please use this link and provide us with as much information as possible using this link.
Our customer care team will then be in touch to discuss the outcome of your complaint.