We’re here to help make your holiday brilliant. If something isn’t quite right during your trip, we recommend speaking to the travel supplier, airline, or hotel reception first. They’re on hand locally and can often resolve things straight away.
If you still need support, our in-resort team is here to help. The quickest way to reach us while you’re away is via WhatsApp. You’ll receive an email after arrival with a link to start a chat, allowing our team to respond quickly and keep things simple.
If you’d prefer to call us, you can find our contact details in your booking confirmation email. Please have your SUN reference ready so we can locate your booking quickly.
After 10 pm UK time, our advisors aren’t available on WhatsApp - but our bot is still there to help with lots of useful information, so If you need urgent support after 10pm, please call us.