It’s a great question! We understand that sometimes you just want to pick up the phone and chat. At Sunshine, we do things a little differently to make sure we’re helping our customers as efficiently as possible.
We are an online-only team, which means:
No hold music: No waiting on the line to get through.
No phone queues: You can get straight to the help you need.
Direct support: Our Live Chat is the speediest way to reach our team.
What is our phone number for? ☎️
We do have a number—0371 474 3000—but it works as a Self-Service Hotline. It is there to help you find your own answers quickly or point you exactly where you need to go (which is usually our Live Chat).
A little heads-up: As this is a fully automated line, you won’t be able to speak to a person directly when you call. We promise we aren't being shy! By keeping our support digital, we can help many more customers at the same time.
What if I really need to speak to someone?
If your query is a bit of a "head-scratcher" and we feel it truly needs a phone conversation, we will arrange for one of our team to give you a call back directly.
So, while we don’t have a traditional phone line, we’re still here to help—just in a faster, more modern way. ☀️
Need to reach us now? The best way to get in touch is to log into My Sunshine and start a Live Chat.