At Sunshine, we operate as an online-only team. This means we do things a little differently but we can help you much more efficiently.
The best way to reach us: Live Chat 💬
The quickest and easiest way to get an answer to your question is via our Live Chat, available through your My Sunshine account.
How to access Live Chat:
Log into your account via our website or app.
Select the booking you need help with.
Look for the chat icon in the bottom right corner to start a conversation with our team.
We’re here to help with everything from booking changes to general holiday questions, and you’ll always get a faster response through Live Chat than any other channel.
Support while you're away (WhatsApp) 📱
Our WhatsApp service is available exclusively for customers who are already on holiday. If you’re at your resort and need a quick hand with something, WhatsApp is the perfect way to get support during your stay.
For any questions before you travel, please continue to use Live Chat—it’s the fastest way to get everything settled before you head to the airport.
About our phone line 📞
We do have a phone number (0371 474 3000), but it works a little differently than a traditional line.
When you call, you’ll reach our automated self-service line. This is designed to guide you through the most common solutions quickly. If your query is more complex, the line will direct you to our Live Chat. For matters that truly require a phone conversation, our team will arrange to call you back.
Manage your booking 🧳
You can take care of most things yourself by logging into My Sunshine, including:
Travel Documents: Access and print your vouchers and confirmations.
Make Changes: Update your details or tweak your booking.
Payments: View your balance and make secure payments.
Confirmation: Checking your booking confirmation.