đ If you're travelling outside of peak season, please note that some hotel facilitiesâsuch as pools, waterparks, or entertainmentâmay be closed.
These decisions are made by the hotels, and unfortunately, we donât have control over them. We always aim to provide this information at the time of booking, both on our website and the hotelâs site, so you can plan accordingly.
đ Tip: We recommend checking the hotelâs official website before you travel for the most up-to-date information on which facilities are available during your stay, especially if you're travelling in low or shoulder seasons.
â ď¸ If you're travelling during peak season and a facility is unexpectedly closed due to maintenance, please contact us via WhatsApp so we can assist you. You can find access to WhatsApp by logging into your My Sunshine account.