If you need to cancel your entire booking, no worries! Just follow these simple steps:
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Log into your account via the My Booking section of our website.
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If on a mobile select ‘Menu’ at the top of the page.
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Select Make a Change.
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Click Cancel Booking.
On the cancellation page, you'll see a breakdown of costs, showing how much you've already paid. This will include flights, hotel, and any extras like transfers, airport services, and travel insurance.
A few things to keep in mind:
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Flights: Unfortunately, flights are non-refundable from the moment you book. If you haven't paid for your flights yet, this cost will need to be paid before we can cancel.
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Hotels: Most hotels offer free cancellations, but this depends on their specific terms and conditions.
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Travel Insurance: Travel insurance is non-refundable.
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Transfers and Airport Extras: These can be refunded if cancelled more than 7 days before departure.
A standard cancellation fee of up to £45 per person applies for cancellations.
If you’re due a refund, it’ll be shown as a minus balance under ‘refund amount due’. If there’s an outstanding payment needed to complete the cancellation, it’ll be displayed as a positive balance under ‘payment amount due’.
If you're looking to cancel your booking within 28 days of departure and have already paid in full, you will see ‘payment amount due: £0.00’. This means that no additional payment is needed, but it also means that no refund is available, as your cancellation is too close to your departure date for a refund from our suppliers.
If you have travel insurance and need to make a claim, you can request a proof of cancellation letter from us. This letter can help you when you’re claiming back funds from your insurance provider.
For information on cancelling a specific passenger from your booking, please head here.
For information on cancelling just the hotel on your booking, please head here.
For information on cancelling just the flights on your booking, please head here.