Don't worry - there's usually a simple fix! Here are the most common reasons and how to solve them.
Check #1: Are you using the right email address? 📧
If you booked using a different email address than the one you're currently signed in with:
- Sign out of your current account
- Sign back in (or create an account) using the email address you used when booking
- Check 'My Bookings' - your holiday should appear!
Still not there? Check your confirmation email to see which email address we sent it to.
Check #2: Did you make a typo when booking? ✏️
If you accidentally mistyped your email address during booking, you won't have received a confirmation email from us. Here's how we can fix it:
- Contact us via Live Chat
- We'll verify your identity with a few security questions
- We'll update the email address on your booking
- You'll receive your confirmation email straight away
Check #3: Did you complete your booking? ⚠️
Sometimes bookings don't go through due to:
- Payment issues
- Browser timeouts
- Not completing the final step
💡 Check your bank account - if payment was taken, we definitely have your booking and can locate it via Live Chat.