We want to make sure you and your equipment get from A to B as smoothly as possible. The good news is that you can bring your mobility equipment along free of charge!
Here is how to get everything prepped for your journey:
Walking frames and crutches: No need to worry about pre-booking these. You can simply bring them along and let the airline staff know your needs when you arrive at the check-in desk.
Electric wheelchairs and mobility scooters: Because these have specific batteries and dimensions, we’ll need to give the airline a heads-up. Each airline has its own way of handling these, so let us know early and we’ll help get it sorted.
✅ How to let us know:
Log in to your account and head to View and Manage Booking for the holiday you’re getting ready for.
In the menu, look for the Make Changes section and select Disability Support and Special Assistance.
Add the details of your medical condition. These questions aren't meant to be intrusive—we keep your info confidential and only share it with your travel operators to make sure you're properly looked after!
Select Yes to the question regarding assistance at the airport or airline requests. This will open up a few more specific questions so we can get your needs spot on.
Let us know about your mobility. You'll be asked if you can walk more than 500 metres without assistance; answering 'no' will open up questions about your equipment.
Provide your equipment details. If you're bringing your own wheelchair, let us know if it’s battery-powered or foldable, and provide the dimensions and weight. You can also use this section to request to borrow a wheelchair for the trip to and from the aircraft.
Give as much detail as possible. Once submitted, we’ll reach out to the airline and you'll receive an email as soon as everything is confirmed. If we need a little more info, we’ll be in touch!
Once that’s all sorted, you can tick it off your list and get back to dreaming about your jollies! 🌴
💡 Tip: Need a hand at your hotel? There’s an Accommodation section just for this! We know that you'll have already checked that your hotel is the right fit for you, but we’re more than happy to pass on any extra requests to the team there. These are subject to availability, so we can’t always guarantee them, but we’ll be sure to let you know what the hotel can do to help.